Privacy policy

HELLMA BENELUX bvba is committed to protecting your personal data. This Privacy Policy explains which data we collect, why we process it and how we handle it.

Data controller

HELLMA BENELUX bvba
Hogen Akkerhoekstraat 14
9150 Kruibeke, Belgium
VAT BE 0879.748.329
E-mail: info.be@hellma.com

What personal data do we collect?

When you complete our contact form, we collect your first name, last name, email address, company name, subject and message.

We may also process technical information about your website visit, such as your IP address, browser information, pages visited and interactions with the website. This depends on the technologies used and your cookie preferences.

How do we use your data?

We process your personal data to:

• Respond to your enquiries and provide technical or commercial advice.
• Prepare quotations and follow up on requests.
• Manage our customer relationships and business contacts.
• Provide you, where legally permitted, with relevant information about products, applications and services that match your interests.
• Analyse website usage and the performance of our marketing campaigns.

Depending on the circumstances, we process enquiries on the basis of pre-contractual measures or our legitimate interests. For direct marketing, we rely on an applicable legal basis and comply with the rules governing electronic communications. You may object to the use of your personal data for direct marketing at any time.

We request your prior consent for non-essential analytics and marketing cookies.

Data processing and sharing

Contact requests are handled by our Benelux team and recorded in Microsoft Dynamics CRM.

If an enquiry originates from outside Belgium, the Netherlands or Luxembourg, we may forward the relevant contact details to HELLMA corporate or a HELLMA subsidiary in the appropriate region. This allows us to connect you directly with the right specialist.

We also use external technical service providers, including Microsoft and Google, for CRM, website analytics and campaign measurement. Personal data is processed in accordance with applicable data protection regulations.

Data retention

We retain personal data for as long as necessary to handle enquiries, manage business relationships and provide relevant communications, taking into account applicable legal obligations.

Data that is no longer required is deleted or anonymised in accordance with our internal retention policy.

International data transfers

Where personal data is processed or transferred outside the European Economic Area, this will only take place on the basis of a valid transfer mechanism and with the safeguards required under the GDPR.

Your rights

Under the conditions set out in the GDPR, you have the right to access, rectify or request the deletion of your personal data. You may also request restriction of processing, object to processing or, where applicable, request data portability.

Where processing is based on consent, you may withdraw your consent at any time.

For questions or requests, please contact info.be@hellma.com.

You also have the right to lodge a complaint with the Belgian Data Protection Authority at www.gegevensbeschermingsautoriteit.be.

Changes to this Privacy Policy

We may update this Privacy Policy when our services, website or data processing activities change. The latest version will always be available on our website.

Last updated: 28/10/2026.